What is your cancellation policy?
We require a 12-hour notice in advance before cancellation of Group Classes and a 24-hour notice made directly to your trainer for Private Sessions. In the event of a late cancellation or no-show, a group class or private session is forfeited and deducted from your current package or membership. However, if you purchase a package or monthly membership providing unlimited Group Classes, a late cancellation or no-show will result in a late charge equivalent to a single group class charged to the credit card on file.
What if I'm running late?
For your safety, we do not allow late entry into our Group Classes. Late arrivals, 5 minutes late past the start time of the the scheduled class, will not be admitted to class and will be charged as a no-show, hence forfeiting the full cost of the class.